Before you pay an advance
Ask us to send the cancellation and refund terms for your exact booking in writing before you pay. Check any cancellation deadlines, deductions, non-refundable third-party charges, and the method and expected timing of an approved refund.
How to request a cancellation
Contact us as soon as possible by phone, WhatsApp or email using the details on this website. Include the name on the booking, travel date and booking reference if available. Ask us to acknowledge your request in writing and confirm the cancellation status and any applicable refund under your booking terms.
How refunds are handled
Any refund eligibility, amount, deductions and processing time are determined by the written terms for that booking and the services involved. If an approved refund is due, we will confirm the amount and payment method with you. Bank, card or payment-service processing times may add time after a refund is initiated.
Packages and third-party services
Accommodation, activities, permits or other services arranged through another provider may have separate cancellation rules or costs. Those terms and charges should be disclosed in your booking details. Ask us to clarify any provider-specific condition before you pay.
If we need to change or cancel a service
If we cannot provide a confirmed service or local conditions prevent the agreed route, contact us so we can explain the available options. Any alternative, adjustment or refund will be handled according to the written booking terms and applicable requirements.
Questions or concerns
For help with a cancellation or refund request, contact Kashmir Taxi Co. through the phone number or email address shown on this website. Keep your booking confirmation and payment receipt so we can review the request.